Tasks, Workflows and Functionality



Ask a Librarian

Objective: Facilitate direct patron interaction with Library professionals.
Criteria:
  • Information on how to contact or interact with a librarian, or the means through which to interact with them.
Examples: Chat, Text, Email, Phone, In Person, Reference Desk Hours, Chat Hours



About Us

Objective: Provide basic information about the library hours of operation, physical plant, location, and other information to assist all users who want to access the library in physical space for RSL.
Criteria:
  • Inform patrons how to access physical resources and when they are available.
  • Clearly show where all resources exist.
Examples: Library Hours/ Café Hours, Location (how to get to us), Library Maps, Brief Description, Staff Listing.

(no-one seems to do this well)

Find

Objective: Providing access to resources that support RSL.
Criteria:
  • Should allow a user to obtain a resource whether an actual article/book or as a means to request access to that item.
  • Resource access will be supplemented with tutorials, finding aids, and tools delivered in context, which assist in locating, evaluating and effectively using these resources and in developing information literacy skills.
  • There will be multiple ways to find a database (search, type, alphabetical).
Examples: Catalog, Article Databases, Journal List, SuperSearch, Research Guides, ILL, Reserves, Digital Collections (heritage etc.).

  1. Databases
  2. Journals
  3. Catalog